If for some reason you are unsure about any of our products or services then please feel free to contact us, we have outlined below the most frequently asked questions.

Question: Are your products guaranteed?
Answer: Yes. We offer a full 12 months guarantee. Lifetime guarantee on the porcelain plaques from fading.

Question: How can I place my order?
Answer: By post, telephone, email or online. If posting, send your photo and payment to- Global Memorials, Global House, 54a Stephenson way, Formby industrial estate, Formby, Merseyside, L37 8EG. United Kingdom.

Question: How can I pay for my order?
Answer: Most major Credit and Debit Cards, BACS or paypal.

Question: When will I receive my goods?
Answer: Normally 10 working days, however please allow up to 28 days.

Question: How do I order a personalised product?
Answer: Order online via the shopping pages or you can post or e-mail your photo/artwork. If sent by post your photo will be returned with your order.

Question: If I order a personalised product is the quality of the picture good?
Answer: Most of the time yes, however remember we can only copy from the photo you send or e-mail us. Please send a good quality photo. Exact colour match is not always possible.

Question: If my photo is slightly damaged can you re-touch it?
Answer: Yes. Each photo receives a general re-touch before we produce your personalised plaque or gift.

Question: Can the colour of the photo be changed?
Answer: Yes. For example, if you had a colour photo, it can be changed to sepia or black & white.

Question: Do you accept international orders?
Answer: Yes.

Question: Do your pendants fade or discolour?
Answer: No they don’t, guaranteed, you can even sunbathe in them.

Question: Can I speak to someone if I need help?
Answer: Yes. Just call our customer services dept during UK office hours, if busy leave a message and your call will be returned.
UK Helpline: +44(0)1704 830001.

Question: How secure is this website?
Answer: We recognise the importance of security regarding credit card information. We use PayPal as our main payment gateway which means all your credit card details are not stored on our website. We only keep details of your orders.

We ensure 100% secure online trading and at no point are any of your credit card details sent over an unsecured connection.